Following is the most frequent complaints and acknowledgement letters received.
Municipal councils has not adopted a service concept based on "proactive", but waits until complaints received then only action will be taken. This really tied us up in the YB office for doing the unnecessary complaint forwarding, follow up and reverting back the result to complainants.
Municipal councils has not adopted a service concept based on "proactive", but waits until complaints received then only action will be taken. This really tied us up in the YB office for doing the unnecessary complaint forwarding, follow up and reverting back the result to complainants.
The urban services should be made as scheduled works by the municipal council.
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SURAT AKUAN TERIMA
Per: Masalah Pokok, Longkang tersumbat dan Rumput panjang
Adalah saya diarah memaklumkan bahawa aduan Y.B / Y.Bhg. Dato' / Tuan / Puan melalui laman web bertarikh 12.01.2010 telah diakui terima dan di dalam perhatian Majlis.
2. Majlis akan menjalankan siasatan dan keputusannya akan dimaklumkan kepada Y.B/Y.Bhg. Dato'/Tuan/Puan
Sekian, terima kasih.
"BERKHIDMAT UNTUK NEGARA"
"KECEMERLANGAN BUDAYA KITA"
Bahagian Perhubungan Awam
Jabatan Khidmat Pengurusan
Majlis Perbandaran Pulau Pinang.
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